Southwest Florida International is the third best airport

September 28, 2018 1:04 pm

Southwest Florida International is the third best airport in the United States.

Southwest Florida International is the third best airport

The ranking of the Fort Myers airport comes in the medium airport category of the J.D. Power 2018 North America Airport Satisfaction Study.

Nationally, North America airports saw record passenger volumes and a high in overall passenger satisfaction, which reached 761 out of 1,000. This is 12 points higher than last year.

There are across-the-board improvements in check-in, food, beverage and retail, accessibility, terminal facilities and baggage claim.

Michael Taylor, Travel Practice Lead at J.D. Power, says, “North America airports have been doing a tremendous job managing passenger volume, adding amenities, and keeping travelers moving despite some noteworthy challenges, but they will be put to the true test over the next few years.”

Among the main national findings are:

Overall satisfaction reaches all-time high: Improvement is boosted primarily by a 17-point increase in satisfaction with food, beverage and retail. There is also an 18-point increase in satisfaction with security check.

Better airport/TSA communication improves security check satisfaction: The 18-point increase in passenger satisfaction with the security check process is largely attributable to improved communication and cooperation between airport and Transportation Security Administration (TSA) staff.

Outsmarting human nature: The highest-scoring component of the airport experience is check-in/baggage check, which has been rising consistently since airports began implementing self-service kiosks and bag tagging, which is quicker and more efficient.

The 2018 North America Airport Satisfaction Study measures overall traveler satisfaction. It includes mega, large, and medium North America airports by examining terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail.

Now in its 13th year, the study is based on responses from 40,183 North America travelers who journeyed through at least one domestic airport. It covers both departure and arrival experiences (including connecting airports) during the past three months.